Microsoft Dynamics CRM: Inventory and Training Management with Integrated Handheld Scanners

August 9, 2010By 2buserK-12 Education, Warehouse, Store and Inventory Management, WIMS for CRM, WIMS for STEM, xRM No Comments

Our state department of education has an innovative program which involves sending hands-on math and science training kits to schools.  These math and science kits are refurbished and distributed from 12 warehouses across the state.  Along with tracking the individual materials inside the kits, as well as the locations of the kits, they were required … Read More

311 Call Center Boosts Operational Efficiency, Avoids Higher Costs with CRM Solution

August 2, 2010By 2buserCase Studies, Microsoft CRM, xRM

The City of Birmingham, Alabama, needed a new 311 call center solution to help route and track service requests from citizens. The call center’s previous system was expensive to maintain, difficult to use, and did not support how city departments worked. The city examined several solutions and selected Microsoft Dynamics CRM because of its technical flexibility, cost-effectiveness, and ease of use.