The City of Birmingham, Alabama, needed a new 311 call center solution to help route and track service requests from citizens. The call center’s previous system was expensive to maintain, difficult to use, and did not support how city departments worked. The city examined several solutions and selected Microsoft Dynamics CRM because of its technical flexibility, cost-effectiveness, and ease of use.
One of the best features of Microsoft Dynamics CRMis the ability to display external web pages in CRM via Inline Frames. This capability allows you to grab almost anything with a web address and make it part of your MS CRM application. Even better, it is possible to take characteristics from the current record, like … Read More